Netflix, Hulu, Viki, DramaFever – The Growing Internationalization of Video Content

ImageThe video content consumption landscape is fundamentally changing. Services such as Hulu and Hopper provide flexibility in when, where and how viewers watch content. Additionally, there is a shift in what viewers are watching. With the growing prevalence of unique online content and forays by companies such as Netflix in creating original programming (House of Cards and Arrested Development), viewers have options beyond large networks and studios. Moreover these options increasingly include content in a language viewers may not even speak or understand.

An obvious example of the language agnostic nature of content is Psy, who after setting the YouTube record for most views with Gangnam Style, is currently enjoying a strong follow-up with Gentleman, which broke the YouTube record for most views in a single day. While a good portion of these large numbers may be comprised of casual or curious viewers, it is indicative of a deepening openness by viewers towards international content. According to USA Today, examples of this can be seen in characteristics pertaining to a number of high profile video distribution companies:

  • Netflix – Audience viewership of content labeled “alt genre” (about 40,000 titles that are mostly international shows) rose 70% in January from a year earlier.
  • YouTube – U.S. YouTube viewers are watching content from other countries 38% of the time.
  • Hulu –  Hulu’s international content has grown to more than 800 titles.

A number of start-up sites such as DramaFever and Viki are specifically servicing this growing demand. DramaFever licenses content from 60 content partners across 12 countries and offers episodes subtitled in English or Spanish and currently has over 13,000 episodes in its library. A testament to the diverse nature of its viewer base, as of October 7, 2012, it reported that over 80% of its estimated 3 million monthly viewers watching shows from South Korea, China, Taiwan, Japan, Singapore and the Philippines are non-Asian.

Launched in December 2010, Viki currently has 20 million users with shows licensed from Europe, Asia, North America, Africa, Latin America and the Middle East. It also provides subtitles to its content but achieves this through volunteers from the online community under a Creative Commons license, resulting in translations in up to 160 languages. As an example of this model, Boys Over Flowers had translations into 20 languages within the first 24 hours of showing. To date Viki has streamed over 2 billion videos and translated more than 320 million words. Both DramaFever and Viki currently have syndication partnerships with Hulu.

As this trend continues to emerge, there are a number of notable takeaways:

  • Language is less of a barrier – Provided the quality of the content is good, the language and where in the world it was created is becoming less of a factor for consumption.
  • Global marketplace – The marketplace for quality content is truly global with the development of platforms that allow viewers to access content. Moreover this allows content producers to discover new markets and leverage content that may not have been as successful in its initial run (even though it did not perform well in Korea, Playful Kiss,  remains the most popular show on Viki with 70 million video starts worldwide).
  • Opportunity for fan engagement – As content reaches new international audiences, this presents opportunity for unique and creative ways for fan engagement exemplified by Viki leveraging on Creative Commons as a key component of its service. This can be especially effective considering the hyper-avid nature of many of these international fan bases.

New monetization and business opportunities emerge as content transcends boundaries. However a challenge simultaneously arises of providing viewers with a context to be able to wade through the incredible amount of content available. As the amount grows exponentially, for both content providers and distributors, strategic partnerships that create the right level of exposure and context to have content properly accessed by viewers will be essential.


Orion Choco-Pie in Dodgers Stadium – Marketing a Brand through Pro Sports

Choco

Hot dogs, peanuts…Choco-Pie? As the new season of Dodgers Baseball gets into gear, fans heading to Dodgers Stadium can add Orion Choco-Pie as a new concession treat to their baseball festivities. What is Choco-Pie?  It is a snack consisting of two small round layers of cake around marshmallow filling with chocolate covering that has been popular in Korea since 1974. Song Group, Inc. was fortunate to have the opportunity to work with the LA Dodgers and Orion, the producers of Choco-Pie, to make this a reality.

Marketing and brand partnerships related to major pro sports in the US are changing as it pertains to Asia. Initially it was mainly a platform for athletes from Asia who have excelled in the major pro sports leagues. Athletes such as Yao Ming, Ichiro Suzuki, Shin-Soo Choo and the latest high profile import from Asia Hyu-Jin Ryu all have huge following back in their home country. They provide highly marketable endorsers for brands targeting markets in Asia as success in athletics on the highest stage connotes appealing and aspirational characteristics such as discipline, hard work and clutch performance.

Increasingly, mainstream pro sports itself has become a viable platform for Asian brands to establish a presence in the US market. On the macro level this can be seen with branded sponsorships such as Kia NBA Countdown and Super Bowl Kick-Off Show sponsored by Hyundai. Obviously this is largely a testament to the success of Kia and Hyundai as global companies to be in positions to participate in such high profile sponsorships, but also indicates a growing realization of the prominent stage and key benefits mainstream pro sports provide. Using Orion Choco-Pie as an example these include:

  • Credibility – partnering with the LA Dodgers provides Orion Choco-Pie with an increased level of credibility via association with one of the premier brands in all of major league sports (recently valuated at $1.6 billion)
  • Reach – having a presence at Dodgers Stadium provides Orion Choco-Pie exposure and reach to a cross-section of demographics that goes beyond its core base of largely Asian consumers
  • Exposure – the LA Dodgers provide a platform enabling a high degree of exposure within a new marketplace

The growth of social media networks such as YouTube, Yelp, Facebook and Twitter have made possible the discovery and rapid sharing of new tastes. In this context, brands can leverage this emerging awareness and build consumer demand through strategic partnerships that maximize their reach. Professional sports and athletes provide viable vehicles to achieve this, both in the US and Asia, provided engagement at the appropriate decision making level and negotiation of terms that work towards building a long term relationship for both the brand and the team/athlete.


The Rise of Mobile Messaging Apps in Asia – 5 Insights

msg appsOne of the fastest growing areas in the app space is mobile messaging apps. With the proliferation of smart devices, users are able to engage in a richer experience beyond simple texting. While they may not have the mainstream recognition in US as compared to apps such as WhatsApp, Kik and Facebook Messenger, leading the surge are apps created and run by companies in Asia such as WeChat (300+ million users worldwide), LINE (100+ million users worldwide) and Kakao Talk (70+ million users worldwide). More than simply providing a means of sending and receiving messages, they have incorporated features such as gaming, blogs, and ecommerce to create a mobile social ecosystem that is redefining this space.

There is a wealth of tech articles online detailing the technological developments and innovations of these apps. Therefore rather than rehash what is readily available, below are 5 insights as it pertains to the significance of these apps and doing business in Asia.

1.            The mobile messaging app landscape in Asia is fragmented

As mentioned in previous posts, one of the biggest misconceptions when doing business in Asia is to consider it a singular entity. The mobile messaging app landscape in Asia illustrates this. Rather than there being one dominant mobile messaging app across the region, there is country specific nature to their usage: WeChat dominates China, LINE in Japan and Kakao Talk in Korea. Therefore in this instance and overall, companies targeting Asia would be best served to develop a tailored approach aligned with the local market leader of the specific country of interest. Not doing so incurs the risk of an inefficient use of resources and an ineffective result.

2.            Incorporation of features catering to Asia specific market

Asia has unique market realities and demographic tastes. A clear example is the popularity of “cutesy” animated virtual stickers and background themes features common among these mobile messaging apps. “Cutesy-ness” is very much accepted and embraced as part of the user experience in Asia, and has been leveraged into a viable revenue stream – as an example, virtual stickers generated $3.8 million in revenue in August 2012 for LINE and represent one of a multiple licensing streams.

While this may not necessarily translate as well outside of Asia, any company seeking to gain a foothold in Asia should note these and other points of resonance and cater towards them.

3.            Increase in mobile transactional behavior

In two important metrics, key markets in Asia have surpassed the US:

This increased penetration has been commensurate with an increased propensity for download and spend. For instance, as of November 2012 Japan on its own is outspending the US on Google Play. Moreover global Google Play revenue doubled from Q3 2012 to Q4 2012 in large part due to increases from Japan and South Korea, which, combined, contributed to close to half of Google Play revenue in Q4 2012.

In addition to the fact that the key markets of China, Japan and Korea are already asserting influence on the global apps market, a larger takeaway is that they represent large markets with enabled infrastructure and consumer behavior with a propensity and comfort with mobile transactions. As this will only grow, prospective companies targeting Asia should seek to leverage this in any business model.

4.            Additional features and capabilities on the horizon

Leveraging expertise and creating differentiation are natural by-products as companies jockey for increased market share in this competitive landscape. For instance, Kakao Talk launched its Kakao Talk Game platform, which allows users to download and play games directly from the app, in Korea July 2012. During the three month Korea-only launch period, Kakao Games saw 82 million downloads from 23 million unique users and brought in revenues of $51.6 million. This platform is now available worldwide. Recently it launched Kakao Pages, claiming to be the “world’s first mobile distribution platform for the production and marketing of digital content”, allowing users register to upload original content in the form of text, image, audio or video for on sale across the service.

Another example is WeChat which confirmed that it will be introducing payment services as part of its platform. WeChat’s parent company is Tencent Holdings Ltd. which also has a third-party payment platform called TenPay. Similar to PayPal, it allows vendors to process online payments directly from consumer’s personal accounts.

These developments introduce new monetization verticals to the platform and additional functionality for the user. We may expect this trend to continue as the competition to retain existing users and attract additional users heats up.

5.            Opportunities for engagement exist

With WeChat, LINE and Kakao Talk all aggressively looking to expand, partnership opportunities exist for companies/brands seeking increased engagement in Asia or helping expansion efforts into new markets. Starbucks, Buick and Nike are a few of the global brands that have already launched campaigns on WeChat, and recently Hollywood has jumped  on board with celebrities such as Selena Gomez, John Cusack and Paris Hilton signing up and sending out voice messages to fans through the WeChat platform.

Similarly LINE has collaborated with Snoop Lion and Psy while Kakao Talk has a client list of more than 100 companies in the Korean market.

While opportunities definitely exist, in order to successfully secure an engagement requires connecting with the decision maker at the appropriate level and presenting the right opportunity. As Asia continues its momentum in this space, this is an exciting time for all parties in the business chain: developer, advertiser, brand, user.


Billboard’s Top 10 Concert Tours of 2012: Is Asia Irrelevant?

left-out2

According to Billboard, the top 10 grossing concert tours in 2012 were:

RANK                      ARTIST

1.                             Madonna
2.                             Bruce Springsteen & The E Street Band
3.                             Roger Waters
4.                             Michael Jackson: The Immortal World Tour
5.                             Coldplay
6.                             Lady Gaga
7.                             Kenny Chesney & Tim McGraw
8.                             Van Halen
9.                             Jay-Z  & Kanye West
10.                           Andre Rieu

Of those on this list, only 1 (Lady Gaga), performed in Asia. A potential takeaway from this may be that Asia can be considered an optional rather than a necessary component to world concert tours. A more accurate takeaway would be that this is a reflection of the current system with existing challenges for mainstream artists from North America and Europe holding concerts in Asia and is actually inhibiting their greater tour success.

Challenges arising from differences in language, culture and distance are obvious, but there are 2 systemic challenges in particular that merit highlighting:

1.            Lack of Trusted Networks and Infrastructure –

Organizing a world tour involves a myriad of players: artists, agents, managers, labels, venue operators etc. Central to this process is a level of comfort and trust gained through reputation and having worked with each other in the past. Moreover the community of the main players is small such that the CAAs, Live Nations etc. have established understandings and working relationships into which they plug. With strong networks and presence throughout North America, Europe and increasingly South America, the responsibility and accountability chain throughout the planning process can be readily traced.

The landscape is much murkier when it comes to Asia as no such visible infrastructure exists. Rather an informal network of local concert organizers and partners must be relied upon to undertake all the necessary details for a successful concert. In addition, there is a higher degree of turnover among the local concert organizers. Ultimately, this creates an environment with a level of uncertainty that makes the decision makers back in North America and Europe think hard about adding Asian cities to a tour schedule.

2.            Unique Concert Economics –

The amount of money (the performance guarantee) that a concert organizer in a city is willing to pay is central in securing an artist. However this current model when applied to many Asian cities creates friction in the economic feasibility of holding these concerts there. Compared to the North American or European markets, there are country-specific business factors to consider in Asia. To illustrate with a hypothetical example:

A concert organizer in Singapore wants Band X to perform in Singapore. The performance guarantee per show is $500,000 plus production. Some of the issues the concert organizer must resolve include:

Venue – The only large scale venue appropriate for this type of concert would be Singapore Indoor Stadium which has a capacity of 12,000. If this is booked during the time Band X is available, there are no alternative options.

Ticket Prices – Ticket prices must be in a range that Singaporeans would be willing to pay. Key determinants of this range include the country’s overall economic development and affluence, the total amount of the performance guarantee and the production costs, and the level of popularity which is further discussed in the point below. For Singapore which was reported to have the highest per capita income in the world, as well as a large base of wealthy ex-pats who are fans of Band X, ticket prices may be largely inelastic. However the scenario can play out very differently in other parts of Asia.

Level of Popularity – Band X may be a globally recognizable rock band, but its level of popularity is unlikely the same across all countries. Rather its fan base might be the strongest in the US and emerging in a country such as Singapore. The standard industry practice is to require a uniform performance guarantee across all cities (or potentially higher if a bid process is used). However if there is not a sufficient level of popularity for Band X in Singapore, there might not be enough ticket demand nor sponsorship opportunities to make this viable for the local organizer.

Extra Layers – The concert organizer in Singapore is also adversely affected by the “Lack of Trusted Networks and Infrastructure” mentioned above. They likely must wade through a quagmire of middle players (ie brokers claiming to have the rights for a Band X concert, people touting an ‘in’ with Band X’s management, other organizers willing to overpay for the concert rights, etc.) which requires additional time, effort and funds. Increasingly this creates a new reality where the objective of holding the concert becomes less about producing a good ROI and more about sustaining a position in the market or trying to establish such a position. With this objective as a key driver, the turnover rate for concert organizers in this space is high.

The end result in light of these challenges may be that no concert takes place in Asia. The missed opportunity of this is significant as mainstream artists are losing out both in the present as well as in the future. In the present, Asia currently accounts for 60% of the world population. Already there is a huge market that is currently being underserved. Moreover in the future, by 2050, the Wealth Report predicts:

  • the world’s wealthy citizens will be dominated by Asia with the highest estimated per capita income in: Singapore $137,710, Hong Kong $116,639, Taiwan $114,093 and South Korea $107,752; and
  • the only western economy projected to remain in the top five is the US, with an estimated per capita income of $100,802.

With Asia’s sheer market size and position to become the center of global affluence, the time is now for the mainstream music industry to build the firm foundations and in roads necessary if it has any desire to capitalize upon this region in the future. Currently the appetite for live concerts in Asia is being satisfied with huge success by artists from Korea, such as Girls’ Generation, Big Bang, 2NE1 etc., who are managed by one of 3 powerhouse talent companies: SM Entertainment, YG Entertainment and JYP Entertainment. It may become increasingly difficult to access Asia if these main players become further entrenched in the Asian markets.

Based on the above, the question should not be “is Asia irrelevant for world concert tours?” rather “how can Asia be better tapped into for world concert tours?” Currently the system is too rigid with emphasis placed on short term gratification over long term sustainability and growth. Overall a more symbiotic relationship needs to be created between the mainstream music industry and Asia. This requires a multi-faceted approach: (i) finding and nurturing a cadre of key local partners in various strategic Asian countries rather than looking at Asia as a singular entity; (ii) creatively incorporating brands and related events as ancillary elements of the concert tour; and (iii) leveraging technology to increase reach and engagement. Luckily all the necessary parts currently exist, and is now a matter of putting it together and executing on a large scale.


For What Type of US Opportunities are Asian Brands Looking?

business-opportunities

One of the most important functions of Song Group Inc. is to properly vet out and ascertain the value of the opportunities that we come across. A typical business development conversation can go something along the lines of:

“[Prominent US brand] is interested in doing something with [prominent Asian brand]. Can you make an introduction and help facilitate this?”

Not too long ago, simply having a prominent US brand (and by “brand” I mean an established and successful company, celebrity, business etc.), express interest in getting involved with a brand in Asia was enough to move the needle and get the Asian brand’s attention. Those days are largely gone. Granted there will always be emerging Asian brands that would welcome such exposure, but as a general statement, access is no longer an issue, especially for the Asian brands that would land on the relevancy radar of a US brand.

With the rise in global prominence and success of Asian brands (Samsung, Kpop etc.), they now have a level of savvy and experience through being targeted and approached by US brands, that have changed their expectations and what is necessary for their engagement. As a result they now know enough to be dangerous, but there is still room to add value. The key is to bring the right type of opportunity to their attention.

The right opportunity is one that goes beyond mere association. A great example of this is the way Scooter Braun was able to align Psy with opportunities that broke new ground for an Asian artist in the US mainstream. This included: appearing on The Today Show, collaborating with MC Hammer at the American Music Awards and New Year’s Rockin’ Eve and performing at the Christmas in Washington charity concert. Rather than simply tying Psy to an existing brand such as Justin Bieber, which he could have easily done since he manages him as well, Scooter Braun established a series of one-of-a-kind opportunities that allowed Psy to deeply engage the US market in terms of scale, reach and magnitude.

A similar approach needs to be adopted when dealing with Asian brands, especially as they continue to be approached by a myriad of suitors. To be noticed through the noise, opportunities must be positioned in terms of its uniqueness and exclusivity with emphasis on how this is not available through any other channels. Moreover opportunities cannot be handled in a cookie-cutter fashion, rather must be tailored to meet the brand specific goals and objectives.

The landscape of those seeking to capitalize on the desire of Asian brands to establish a greater foothold in the US market is incredibly competitive. As a result, creativity and innovation are at a premium now more than ever. In this environment, offering the right value proposition is critical to make any type of headway. It’s not easy, but if it was, anyone could do it.